New roof tiles and dry verge fitted by Connect & Repair

Connect & Repair

Terms & Conditions

Our standard terms for all quotations, bookings and works.

Effective from: June 2025. These terms apply to all quotations, bookings and works carried out by Connect & Repair.

  1. 1. Payment Terms

    • Payment is due within 24 hours of work completion, unless otherwise agreed in writing.
    • Late payments may incur interest at 5% above the Bank of England base rate, calculated daily, as well as reasonable debt recovery costs.

  2. 2. Deposits & Stage Payments

    • For works requiring materials or advance bookings, a deposit of 25–50% may be required prior to commencement.
    • Stage payments may be requested for larger projects. Work may be paused if scheduled payments are not received.

  3. 3. Ownership of Goods

    • All materials and goods supplied remain the property of Connect & Repair until full payment has been received.
    • We reserve the right to remove any unpaid materials or suspend works in the event of non-payment.

  4. 4. Variations & Additional Works

    • Any additional works requested outside the original scope will be quoted separately.
    • Variations agreed on site will be charged accordingly and added to the final invoice.

  5. 5. Access & Site Requirements

    • The client must ensure clear and safe access to the property on the agreed dates.
    • Delays caused by restricted access, other trades, or site issues may incur additional charges.

  6. 6. Cancellations & Postponements

    • Cancellations made less than 48 hours prior to the scheduled start date may incur a fee to cover administrative and resource costs.
    • Rescheduling will be subject to availability.

  7. 7. Workmanship Guarantee

    • All workmanship is guaranteed for 12 months from completion, unless otherwise stated.
    • This does not cover damage caused by misuse, third-party alterations, or lack of maintenance.

  8. 8. Liability

    • While every care is taken, Connect & Repair shall not be liable for indirect or consequential loss, including delays caused by supply chain issues, weather, or unforeseen site conditions.
    • Clients are responsible for protecting personal items and ensuring work areas are clear.

  9. 9. Disputes

    • Any disputes should be raised in writing within 5 working days of invoice or completion.
    • We aim to resolve matters quickly and fairly.

  10. 10. Acceptance

    • By accepting a quotation, booking works, or making payment, the client agrees to these terms and conditions.

Questions? Call 0800 776 5945 or email info@connectandrepair.co.uk.