About Connect & Repair
Meet the Owners
Troy and Steven started Connect & Repair to make getting work done on your property simple: one company, every trade, people you can trust.
The people behind Connect & Repair
Real people. Real experience. Straightforward service.
Connect & Repair is owned and run by two directors, Troy Poleon and Steven Grief, with over 25 years of experience between them. When you get in touch, these are the people looking after your property: one company, one point of contact, every trade.
10 years
in project management across construction and home improvement
Director & Co-Founder
Troy Poleon
Big project experience. Down-to-earth service.
- 10 years in project management
- Multimillion-pound homes
- Architectural glazing
- Builds featured on Grand Designs & Amazing Spaces
Hi, I'm Troy, one of the directors behind Connect & Repair.
I've spent the last 10 years working in project management within the construction and home improvement industry, overseeing projects involving some truly incredible properties. My background includes multimillion-pound homes, architectural glazing and builds that have featured on programmes such as Grand Designs and Amazing Spaces.
It's given me a real appreciation for quality, attention to detail, problem-solving and what it takes to deliver a project properly.
But here's the thing: I don't believe that great service should be reserved for people building multimillion-pound homes.
Whether you're dealing with a leaking roof, planning a renovation, buying a property or simply need someone reliable to take care of those jobs that never seem to get done, you deserve exactly the same level of care, attention and professionalism.
What do I actually do?
A little bit of everything!
As a director of Connect & Repair, I'm involved in pretty much every aspect of the business. From meeting customers, surveying properties and producing quotations to planning projects, coordinating our tradespeople and making sure everything runs smoothly.
You'll also occasionally find me getting stuck in on site alongside the team – although I'll admit I'd rather be organising the next project than spending all day on the tools!
I enjoy the variety, but what I enjoy most is finding solutions. Every property has its challenges, and I love being able to take a problem, work out the best way forward and give customers peace of mind.
My approach
I'm a big believer in keeping things simple.
Be honest, communicate properly, turn up when you say you will and take pride in the work you do.
We're not here to promise the cheapest price or tell customers what they want to hear. We're here to provide honest advice, quality workmanship and genuine value.
At Connect & Repair, I want customers to feel they're dealing with real people who care about their property as much as they do.
Away from work
Outside of Connect & Repair, I'm first and foremost a family man. Family time is important to me, and it's what keeps me grounded.
I'm also a passionate Arsenal supporter (through the good times and the not-so-good ones!), a big fan of Japanese food and someone who enjoys a good book. One of my all-time favourites is The Shadow of the Wind.
And if you ever hand me a karaoke microphone, there's a fair chance you'll hear Nickelback's How You Remind Me. Don't say you haven't been warned!
A little more about Troy
- Football
- Arsenal – always!
- Favourite food
- Japanese cuisine
- Favourite book
- The Shadow of the Wind
- Karaoke song
- How You Remind Me – Nickelback
- Most important thing
- Family
Let's get to know each other
Whether you've got a small repair, a major project or simply need some honest advice about your property, I'd be more than happy to have a conversation.
No hard sell, no unnecessary complications – just a straightforward chat about how we can help.
Troy Poleon
Director | Connect & Repair
No “that'll do”
Particular about the finish, the small details and turning up on time
Director & Co-Founder
Steven Grief
Built on experience. Driven by quality. No excuses.
- 15 years in construction & home improvement
- Quality and attention to detail
- Serious about timekeeping
- Manages trades and projects
Hi, I'm Steven, one of the directors behind Connect & Repair.
I've spent many years working in the construction and home improvement industry, building businesses, managing projects and, most importantly, learning exactly what customers expect when they put their property in someone else's hands.
I've worked on everything from small repairs through to much larger property projects, and I've built my career around one simple principle:
If you're going to do something, do it properly.
I'm very particular when it comes to the quality of work we deliver. I notice the small details, I care about the finish and I'm not someone who's happy to accept “that'll do”.
Timekeeping is another big one for me. If we tell a customer we're going to be there at a certain time, I believe we should be there. Simple as that.
What do I actually do?
As a director of Connect & Repair, I'm involved across the business.
From meeting customers and surveying properties to quoting, planning projects, managing trades and making sure jobs are completed to the standard we've promised.
I enjoy solving problems and finding the right solution for a customer rather than simply trying to sell them something.
We've built Connect & Repair around bringing different trades and services together under one roof, giving customers one company they can trust to look after their property.
My approach
I'm pretty straightforward.
- Turn up.
- Do what you say you're going to do.
- Communicate properly.
- Take pride in your work.
I don't believe in cutting corners just to get a job finished quicker or cheaper.
Sometimes the right solution isn't the cheapest option, but I believe customers should always understand what they're paying for and why we're recommending it.
Ultimately, I want Connect & Repair to have a reputation where people know that when we turn up, the job will be done properly.
Away from work
Outside of Connect & Repair, I'm a family man and family is hugely important to me.
I've also always had a massive passion for football. I've played football at a high level myself, so the game has been a big part of my life for many years. These days, I also enjoy being involved in football from the other side of the touchline.
And when it comes to supporting a team, there's only one for me…
Manchester United.
Win, lose or draw, I'll always be watching.
I'm also a big music fan, with Prince's Purple Rain being one of my all-time favourite songs.
As for reading, I'll be honest, I'm not really a book person. Favourite book? None – I find reading boring!
But give me a good film and I'm interested. One of my favourites is The Shawshank Redemption.
A little more about Steven
- Football
- Manchester United
- Football background
- Played at a high level
- Favourite song
- Purple Rain – Prince
- Favourite film
- The Shawshank Redemption
- Favourite book
- None – reading is boring!
- Biggest pet hate
- Poor timekeeping
- What matters most
- Family
- Work obsession
- Quality and attention to detail
Let's get to know each other
Whether you've got a small repair, a major project or simply don't know where to start with a property problem, I'd be happy to have a chat.
At Connect & Repair, we're trying to make things simple for customers.
- One company.
- One point of contact.
- Quality trades.
- Proper communication.
That's what I want Connect & Repair to be known for.
Steven Grief
Director & Co-Founder | Connect & Repair
What We Stand For
Four things we never skip
Quality Workmanship
Good materials, attention to detail and work that lasts.
Reliability
We turn up, we do what we said, and we finish the job.
Clear Communication
You always know what is happening and what comes next.
Customer Service
Friendly, respectful and tidy in your home or business.
How A Job Runs
From first call to finished
You call, WhatsApp or send the form and tell us what needs doing.
We look at the job with you, in person or from photos.
You get one clear quote, even when several trades are involved.
We book the right trades in the right order.
The work gets done and we keep you updated along the way.
We check it over with you and leave everything clean and tidy.
Got a property problem?
Talk to Connect & Repair. One trade or several, you get one quote and one point of contact.